DJI Warranty

DJI WARRANTY COVERAGE AND EXCLUSION

DJI guarantees that, under the following conditions during the warranty period (see link below), starting from the date product is purchased, warranty service will be provided. Diagnostic, labor, materials, tests and return delivery are covered pursuant to DJI’s service warranty.

DJI’s warranty guidelines:

1. You will only be eligible for our DJI Warranty Service where the following conditions are met:

a. The product must not have been subjected to abnormal or unauthorized used, as intended by the manufacturer during the warranty period.
b. No unauthorized disassembling, modification or installation has been performed on the product or a component.
c. Product labels, Serial Numbers, waterproof mark, false proof mark, etc. show no signs of tampering or altering.
d. You provide a valid proof-of-purchase, receipt or order number (for DJI Direct Sales).

2. The following situations are not covered by the DJI Warranty Service:

a. Crash or fire damage caused by non-manufacturing factors.
b. Damage caused by unauthorized modification, disassembly, shell opening not in accordance with official instructions or manuals.
c. Damage caused by improper installation, incorrect use or operation not in accordance with the official instructions or manuals.
d. Damage caused by unauthorized repair.
e. Damage caused by unauthorized modification of circuits, mismatch or misuse of battery and charger.
f. Damage caused by flights which did not follow the instruction manual recommendations.
g. Damage caused by operation in bad weather (i.e. strong wind, rain, sand/dust storm, etc.)
h. Damage caused by operating the unit in an environment with electromagnetic
interference (i.e. a mining areas, close to radio transmission towers, high-voltage wires, substations, etc.).
i. Damage caused by operating the unit in an environment suffering from interference with other wireless devices (i.e. transmitter, video-link, Wi-Fi signals, etc.).
j. Damage caused by operating the unit at a weight greater than the safe takeoff weight as specified by the instruction manuals.
k. Damage caused by a forced flight when components have aged or been damaged.
l. Damage caused by reliability or compatibility issues when using unauthenticated third-party parts.
m. Damage caused by operating the unit with a low charged or defective battery.
n. Respective product has not been sent back to DJI 7 calendar days after warranty service confirmation from DJI.

DJI Product Warranty Period for Main Parts:

http://www.dji.com/service/policy#warranty_period

*Warranty period varies according to local laws and regulations.

DJI Warranty Terms:

  1. DJI is not responsible for shipping costs when a customer sends their product(s) in for return, repair or exchange. Technical staff of after-sales service centers will examine the product to identify the problem and responsibility. If it is a quality problem of the product itself, DJI will accept all the test cost, material cost, labor cost, and delivery fee when sending the repaired product back to customer.
  2. If DJI determines that the product(s) does not fall under the warranty, DJI will advise the customer of the cost of repair and return delivery prior to repairing or sending the product(s).
  3. If your issue is not subject to warranty or caused by non-manufacturing issue, then examination cost, material and labor cost will be charged according to the nature of the problem.
  4. You can call DJI authorized dealer or DJI after-sales service center for more information of maintenance process.
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